Privacy Policy — Narisa Studio Privacy Policy

This Privacy Policy explains how Narisa Studio ("we", "us", "our") collects, uses and protects your personal information when you use our website at narisa.studio or contact us regarding our services.

1. Who We Are

Narisa Studio is a luxury event decor atelier based in London, United Kingdom. For the purposes of data protection law, we are the data controller of your personal information.

If you have any questions about this policy or how we handle your data, please contact us at hello@narisa.studio.

2. Information We Collect

We collect personal information that you provide to us directly, including when you:

• Submit an enquiry through our website contact form
• Email or telephone us directly
• Enter into a contract with us for our services

The types of information we may collect include your name, email address, telephone number, event details, and any other information you choose to provide in your enquiry.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide information about our services
• Fulfil our contractual obligations to you as a client
• Communicate with you about your event and commission
• Improve our website and services
• Comply with our legal obligations

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract: Where processing is necessary to fulfil a contract with you or take steps at your request before entering into a contract
• Legitimate interests: Where processing is necessary for our legitimate business interests, including responding to enquiries
• Legal obligation: Where processing is necessary to comply with a legal obligation

5. How We Share Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information with trusted suppliers and partners where necessary to deliver your event (for example, florists, venue coordinators or lighting specialists), always under strict confidentiality obligations.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. For client enquiries that do not result in a commission, we retain information for up to 12 months. For active and completed commissions, we retain relevant records for up to 7 years in accordance with UK tax and accounting requirements.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you
• Right to rectification: You may request that we correct inaccurate or incomplete information
• Right to erasure: You may request that we delete your personal information in certain circumstances
• Right to restrict processing: You may request that we restrict how we use your information
• Right to data portability: You may request a copy of your information in a machine-readable format
• Right to object: You may object to our processing of your information in certain circumstances

To exercise any of these rights, please contact us at hello@narisa.studio. We will respond within 30 days.

8. Cookies

Our website uses only essential cookies necessary for the website to function. We do not use tracking cookies or third-party advertising cookies. No cookie consent banner is required as we do not use non-essential cookies.

9. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our website uses SSL encryption (HTTPS) for all data transmitted between your browser and our server.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns or complaints about how we handle your personal information, or if you wish to exercise your rights, please contact us:

• Email: hello@narisa.studio
• Website: narisa.studio

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.